Return & Exchange Policy

Hi Mood Queens!

Below are frequently asked questions about returns, refunds, and exchanges.

 1. How do I return?

• To begin your return, visit our returns center: http://moodybycm.returnscenter.com
• Once your request is approved, you will receive a confirmation email with shipping guidelines.

2. What items are returnable? 

• Items purchased within 10 days from the date of delivery
• Unused and resellable items 
• Items in the original packaging with all the tags intact

3. What are the refund options?

• Store Credits

4. Can I make an exchange?

• We do NOT issue exchanges or refunds. All returns will be processed as store credits.

5. How do I ship back the returning items?

• For instructions on how to ship the returned products, please refer to the email received after placing the return request.

6. How soon will I get my refund?

• Once your returned item is received and inspected, you will be notified via email. The refund request will be processed within 5 - 7 business days after approval. This varies depending on your financial institution.

 

If you have any further questions regarding a return, please contact us at hello@moodybycm.com